Return/Exchange Policy
The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:

• Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is damaged due to misuse/overuse
• Product is used or altered by customer
• If request is initiated after 5 business days of order delivery

How do I cancel an order?
You may cancel an order before it is shipped by logging to your account and under manage order section. In case you have placed the order without a log-in,  call us on 8830354940

How do I initiate a return?
Write to us on order treeesence.in or call us on 8830354940 to initiate a return for the order which has already been shipped or delivered. We will initiate a return pick-up according to the Return Policy and refund the order value once the product is received back and verified.

How long does the return process take?
Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

When will I receive my refund?
In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. For COD orders, please mention your bank account details for crediting the refund amount.

What if I used coupon codes or gift card or reward points and I have to cancel the order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

Do I have an option to replace a product?
No, currently you can only return but not replace. You may place a fresh order for the products you need.

Are there any cancellation charges?
There are no separate cancellation charges.